What was the difference in these two service experiences? One of these businesses got my money because of positive experiences with their touch points. A touch point is any point of direct interaction between a stakeholder and a business. In this case, I experienced 4 touch points: the website, the initial phone contact, the phone contact with the tech, and the actual service call with the tech. All of these were positive which makes me a happy customer.
Your loyal customers deserve your best available deals, discounts and Telus webmail outage skills. Don’t ever take them for granted. You may think you can charge them more for a while, and only change later “if they find out.” But there’s a problem with that approach: when they do find out, they may not want to be your customer any more.
Further, for a starter its better to start with limited services . This will help in getting a solid support base, and as the company grows keep adding new services. Also update tutorials, and problem solvers as new services are added.
It is also very important for you to make your website totally error free. This is also part of your customer services. When someone tells you that there is something wrong on your site, you will need to fix it as soon as possible.
Step Two: Create a Customer Service Video or two that walks your clients through your service process. Also create videos for your employees and new hires. Again, this will reduce the burden and cost of training new hires and increase the knowledge of existing employees.
What’s advised is, instead of trying for a 24×7 support system running, concentrate on providing self-help-support for customers. A customer would appreciate a site that says “Customer Support from 9am to 5pm” along with self-help support documentation rather than going for the more expensive 24/7 support when your business is small. With competitive pricing this would paint the company to be one run by a professional rather than a newbie.
Your business can make huge gains if it invests in delivering exceptional customer service. They way most business stink at customer service; the bar to exceptional is not that high!
If you want to get hired for customer service jobs from home, you should certainly follow the tips above. These tips for will absolutely help you get your dream job of working from home. Find customer service jobs on our site today. Get hired in the best customer service jobs from home ever!